FAQs

 

Here are a few things about Mandeaux we think you should know: 

The Basics

  • Mandeaux (man-doh): essential because style and good taste should never be optional in life
  • We are a family-owned and operated business
  • We donate a portion of all shoe sales to charity
  • We are based in the U.S. and our shoes are handcrafted in Spain
  • We love people who live well, take pride in their appearance, and are more likely to set trends than follow in the wake of others
  • We recognize and reward loyalty with VIP status (by invite only)
  • When mixing apparel and footwear in the same order, you will only be charged for shipping the apparel. Our apparel is shipped from a different location than our footwear so items will arrive separately.

Sizing

  • Mandeaux shoes run true to size. Select the same size you normally wear in a comfortable dress shoe. (ex. If you normally wear a US 10, order a US 10 from Mandeaux)
  • However, the best way to ensure you order the best available size is to use the app FeetSizr

Returns

  • We have an extremely high level of quality control so shoe returns are minimal
  • All shoe orders are inspected and photographed prior to leaving the workshop
  • Mandeaux defines a return as unused, unworn, and undamaged product that was purchased and then sent back to Mandeaux within 14 days of product delivery to the customer
  • Approved returns are eligible for a refund or boutique credit less shipping charges
  • All shoes are eligible for one free size related exchange. Click here to initiate an exchange
  • All subsequent exchanges will be at the cost of the customer

Construction

  • Mandeaux only uses Blake stitch or Goodyear welt construction on dress shoes and boots
  • Our slippers are cemented (glued) construction
  • Our sneakers use both cemented and stitched construction for added reinforcement
  • All our dress shoes and boots are resoleable 

Miscellaneous

  • Mandeaux customer service representatives are ready and willing to help make your experience as smooth as possible
  • Live Chat or Text is the fastest way to receive a solution to any questions
  • Mandeaux reduces overhead by limiting the amount of inventory it stores in its warehouse, and therefore most items are made-to-order 
  • On average, it takes approximately 4 weeks from the time of order to receive your shoes
  • Discounts and sales on Mandeaux shoes are rare, so take advantage of them if and when you see them
  • As a family business we depend on positive relationships, reviews, and interactions. If we do something you love, please tell others. That helps us greatly.

Thank you so much for being here!