FAQs

Here are a few things about Mandeaux we think you should know: 

The Basics

• Mandeaux (man-doh): essential because style and good taste should never be optional in life
• We are a family-owned and operated business
• We donate a portion of all shoe sales to charity
• We are based in the U.S. and our shoes are handcrafted in Spain
• We love people who live well, take pride in their appearance, and are more likely to set trends than follow in the wake of others
• We recognize and reward loyalty with VIP status 
• When mixing apparel and footwear in the same order, you will receive different packages on different timelines. Our apparel is shipped from a different location than our footwear so items will arrive separately.

Sizing

• Mandeaux shoes run true to size based on the Brannock device. Select the same size you normally wear in a comfortable dress shoe. (ex. If you normally wear a US 10, order a US 10 from Mandeaux)
• However, the BEST way to ensure you order the best available size is to use our partner's foot scanning app. Click HERE if you have an Apple device, and HERE if you have an Android.
• The app will NOT tell you the size. You must share the email and password (make it something simple you use for nothing else) with us, and we will pull the data from the backend. 
• We can keep this measurement on file for all future orders so you know which size to get in different styles.

Returns

• We have an extremely high level of quality control so shoe returns are minimal
• All shoe orders are inspected and photographed prior to leaving the workshop
• Mandeaux defines a return as unused, unworn, and undamaged product that was purchased and then sent back to Mandeaux within 30 days of product delivery to the customer
• Approved returns are eligible for a refund or boutique credit less shipping charges
• All shoes are eligible for one free size related exchange. Click here to initiate an exchange
• All subsequent exchanges will be at the cost of the customer

Construction

• Mandeaux only uses Blake stitch or Goodyear welt construction on dress shoes and boots
• Our slippers are cemented (glued) construction
• Our sneakers use both cemented and stitched construction for added reinforcement
• All our dress shoes and boots are resoleable 

Miscellaneous

• Mandeaux customer service representatives are ready and willing to help make your experience as smooth as possible
• Live Chat or Text is the fastest way to receive a solution to any questions
• Mandeaux reduces overhead by limiting the amount of inventory it stores in its warehouse, and therefore most items are made-to-order 
• On average, it takes approximately 4 weeks from the time of order to receive your shoes
• Discounts and sales on Mandeaux shoes are rare, so take advantage of them if and when you see them
• As a family business we depend on positive relationships, reviews, and interactions. If we do something you love, please tell others. That helps us greatly.

Thank you so much for being here!