To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
Free gifts or promotional items are not returnable!
- They must be in original condition
- Items must be undamaged and unaltered
- In the original packaging
Are there any charges for return?
- You are responsible for the charges of the return shipping
Can I exchange my item for a different size?
- Absolutely. Each order is eligible for one size related exchange at Mandeaux's expense. Any subsequent exchanges will be at your own cost.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment within 10 working days