Refund policy
At Mandeaux, many of our products are made to order or produced in limited quantities. Please review the applicable policy below before placing your order.
Returns at a Glance
Footwear & Apparel: Eligible non-custom items may be returned within 30 days of delivery.
Timepieces: Eligible returns within 14 days of delivery.
Shoe Trees & Accessories: Final sale unless defective, damaged, or incorrectly fulfilled.
Coffee & Fragrance: Final sale.
Return Shipping: Customers are responsible for return shipping unless the return results from a Mandeaux error or approved manufacturing defect.
Footwear & Apparel
We offer a 30-day return policy on eligible non-custom footwear and apparel. The 30-day period begins on the date your order is delivered.
To be eligible for a return, the item must:
- Be unused and unworn, except for trying on footwear for fit
- Be in the same condition in which it was received
- Include all original packaging
- Show no signs of wear, damage, alteration, or use
Items that are custom, personalized, final sale, or otherwise marked as non-returnable are not eligible for a refund.
Approved returns may be refunded to the original payment method or issued as store credit. Original shipping charges are non-refundable.
Shoe Trees & Accessories
All shoe tree and accessory sales are final.
Because our shoe trees are handcrafted in our workshop in Spain and sold without a built-in profit margin, we keep the price as low as possible for our customers while also absorbing applicable tariffs and import costs. For that reason, we’re unable to absorb the additional production, tariff, and international shipping costs associated with returns or size exchanges unless the item is defective, damaged, or incorrectly fulfilled by Mandeaux.
Please review the applicable sizing information carefully before ordering.
If you receive a defective, damaged, or incorrect item, contact us at returns@mandeaux.com before sending anything back.
Timepieces
Timepieces may be returned within 14 days of delivery, provided they are unused, undamaged, and returned with all original packaging.
The Mandeaux® Auteaux includes a 3-year limited warranty.
For warranty-related concerns, contact sales@mandeaux.com.
Coffee
All coffee sales are final.
If we make an error with your coffee order, please contact us and we will work to correct the issue as quickly as possible.
Please do not return coffee products to us.
Fragrance
All Mandeaux fragrance sales are final.
Final Sale & Gift Cards
Final sale items, discounted items designated as final sale, and gift cards are not eligible for return, refund, or exchange.
Exchanges
We replace products that are defective, damaged due to a manufacturing issue, or incorrectly fulfilled by Mandeaux.
For eligible footwear size exchanges, the exchange must be for the same model in a different size.
Before requesting a footwear size exchange, we may require you to verify your sizing using the sizing tools or size chart provided by Mandeaux.
To begin an exchange request, email returns@mandeaux.com before sending your product back.
Do not send any product to Mandeaux without prior authorization.
Return Eligibility
To complete a return or exchange, we require proof of purchase. In most cases, we can verify your order using the information associated with your original purchase.
Returned merchandise must be received in its original condition and packaging.
Mandeaux reserves the right to deny a return, exchange, or refund if an item:
- Shows signs of wear or use
- Has been damaged after delivery
- Is missing original packaging or components
- Has been altered
- Does not otherwise meet the requirements of this policy
In certain circumstances, a partial refund may be issued for an eligible item that is not returned in its original condition.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or denied.
If approved, the refund will be issued to your original payment method within 10 business days of approval.
Your bank or card issuer may require additional processing time before the refund appears in your account.
Original shipping charges are non-refundable.
Late or Missing Refunds
If you have been notified that a refund was issued but have not received it:
- Check your bank or credit card account again.
- Contact your card issuer or financial institution, as processing times may vary.
- If the refund still has not appeared after the applicable processing period, contact us at returns@mandeaux.com.
Return Shipping
Unless the return is the result of an error by Mandeaux or an approved manufacturing defect, customers are responsible for the cost of return shipping.
Shipping costs are non-refundable.
Approved returns should be sent to:
Mandeaux
3705 Arctic Blvd, #2434
Anchorage, AK 99503
United States
Please do not send merchandise to this address without first receiving return authorization from Mandeaux.
For items valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance. Mandeaux is not responsible for return shipments that are lost or not delivered to us.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at returns@mandeaux.com as soon as possible.
Please include your order information and photographs of the item when applicable so we can evaluate the issue and determine the appropriate resolution.
Questions
For questions regarding returns, refunds, or exchanges, contact:
returns@mandeaux.com